While we’re sure you’ll love what you’ve ordered, we also understand that sometimes you might have second thoughts. No worries – we are here to help!
HOW TO RETURN?
Once you receive your order, you have a time for reflection of 21 calendar days for all products bought online from Filosophie. This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.
When you want to return the items, you must inform us by e-mail within 21 calendar days following the day of delivery of the goods mentioning your order number. We will then give you a return authorization number which must be clearly mentioned on the package when you send it back to us. Also a return form mentioning your name and order number must be included inside the package. If you wish to apply for a return, please send a message to [email protected] or fill out the contact form.
The goods must be returned undamaged, unused and in their original state at the very latest 21 days after notifying us. Please note that the purchaser pays the shipping costs of the returned goods. Under stamped or not stamped shipments are always refused and will be sent back to the purchaser. The items can also be returned in one of our shops.
After receiving the goods and checking them we will pay back the cost price of the goods. Refunds will be credited to your original method of payment. The refunds will be completed within 10 days after receiving your return.
Cancelling the purchase is not subject to any fines and a reason must not be given.
HOW TO EXCHANGE?
You can also exchange the item. For example, if the size of a dress or a jacket is too small or too large, you can change the item for a different size.
You do need to send us a written message within 21 days after receiving the goods that you want to exchange the item and for which item (color/size) you would like to change it for. If you wish to apply for a return, please send a message to [email protected] or fill out the contact form on our online shop.
Exchange items will only be dispatched after the returned goods have been received with a completed exchange form and have undergone a quality control check.
Products must be in the condition you received them and in the original box/package with tags on, unworn, unwashed and unaltered.
If you have any further questions on our returns policy please don’t hesitate to contact us. We’re always happy to help you out.
You can print out our standard RETURN/EXCHANGE FORM here.
Once you have applied for your return/exchange and received the return authorization number, you can add this form in the package along with the returned goods.
Please note: We are unable to take any returns or exchanges online for items that have been bought in one of our stores.