While we’re sure you’ll love what you’ve ordered, we also understand that sometimes you might have second thoughts. No worries – we are here to help!
HOW TO RETURN?
Once you receive the item, you have a time for reflection of 14 calendar days for all products bought from Filosophie. This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.
When you want to cancel the purchase, you must inform us by e-mail within 14 calendar days following the day of delivery of the goods mentioning your order number. We will then give you a return authorization number which must be clearly mentioned on the package when you send it back to us. Also a return form must be included.
The goods must be returned undamaged, unused and in its original state at the very latest 14 days after notifying us. Please note that the purchaser pays the shipping costs of the returned goods. Under stamped or not stamped shipments are always refused and will be sent back to the purchaser. The items can also be returned in one of our shops.
After receiving the goods and checking them we will pay back the cost price of the goods. Depending on your initial payment the refund will be done either by bank transfer, PayPal or iDEAL. The refunds will be completed within 10 days after receiving your return.
Cancelling the purchase is not subject to any fines and a reason must not be given.
After receiving the goods and checking them we will pay back the cost price of the goods.
Please note: If you choose to return the items and your purchase is no longer over 70 euro, the free Filosophie bag must also be returned. If the bag is not returned, 5 euro will be automatically deducted.
HOW TO EXCHANGE?
You can also exchange the item. For example, if the size of a dress or a jacket is too small or too large, you can change the item for a different size.
You do need to send us a written message within 14 days after receiving the goods that you want to exchange the item (colour/size) and for which item you would like to change it for. If you wish to apply for a return, please send a message to [email protected]
Exchange items will only be dispatched after the returned goods have been received with a completed exchange form and have undergone a quality control check. Before we send the new item, you have to pay the shipping costs.
Products must be in the condition you received them and in the original box/package with tags on, unworn, unwashed and unaltered.
If you have any further questions on our returns policy please don’t hesitate to contact us: [email protected] We’re always happy to help you out.
You can print out our standard RETURN/EXCHANGE FORM here. Please add this form in the package along with the returned goods.
Please note: We are unable to take any returns or exchanges online for items that have been bought in one of our stores.